We hope you love your purchase, but we understand that sometimes online orders do not work out. Lady Duke Boutique will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit (LDB gift card) within 7 days from the date your order is delivered. NO EXCEPTIONS. We believe one week from delivery is enough time to try on and item and decide if it will work for you or not. Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial. 

If you need to make a return that you placed online please email shopladydukeboutique@gmail.com. If no email has been sent the return will not be accpted. Customer is responsible for shipping back the item.

Items purchased at a discount of 30% or more and items in a WAREHOUSE OR SALE category are FINAL SALE. The following items are FINAL SALE: accessories, leggings, bodysuits, and graphic tee's, pjs.

Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery.

You have 7 days from the date the package was delieved to you to ship back your items. Items sent after this time period will NOT be eligible for store credit. 

• Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
• LDB does not offer any exchanges.
• All returns need to be returned in original condition, with tags, buttoned up and folded appropriately. If these guidelines are not followed, an $8 restocking fee will be deducted from store credit. 
• Please note: Orders CANNOT be changed, cancelled or modified after checkout.
• you have 30 days from issue date of your store credit to use it! It will expire if it is not used within that time frame. 

Defective Items

If you have received a defective item, please contact customer care, shopladydukeboutique@gmail.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping.

How Long will it take to process a return? 

Please allow 5-10 business days once your return reaches us to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete. 

• you have 30 days from issue date of your store credit to use it! It will expire if it is not used within that time frame. 

Delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. To file a claim with the carrier, please google UPS Claims Support or USPS Claims Support. 

Incorrect Address Disclaimer

It is the buyer’s responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, contact our customer care via email at shopladydukeboutique@gmail.com. If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-3 days for your tracking information to show. Please contact us after the estimated delivery time has passed.